CBK MGT Module 4 - may 2017 - all correct

Asked by bizgrad
Dated: 15th May'17 08:19 PM
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Question 1 (5 points)


What is an important trait for employees in a value chain to have?

Question 1 options:






Pressure skills




Physical strength


Question 2 (5 points)


Consider the relationship between workplace actions that are efficient and those that are effective. Which statement best describes this relationship as it relates to management?

Question 2 options:


Actions do not need to be efficient if they are effective.


Actions that are efficient without being effective should not be performed.


Effectiveness is not necessary for effective tasks and actions.


The effectiveness of an action, unlike the efficiency, cannot be accurately measured.


No action can be either efficient or effective; they must be both or neither.


Question 3 (5 points)


Fredrick Taylor is known as the father of:

Question 3 options:


operant conditioning.


organization behavior.


scientific management.


contingency theory.


Question 4 (5 points)


The basic belief of scientific management is that:

Question 4 options:


organizations are interrelated and interdependent parts arranged to produce a unified whole.


if certain factors occur, there is "one best way" to manage.


you should apply statistical models and computer simulations to managerial activities.


there is no "one best way" to make an organization effective and efficient.


Question 5 (5 points)


Which statement accurately defines work specialization?

Question 5 options:


Jobs are ranked relative only to their worth or value to the businesses.


Work specialization clarifies who reports to whom.


Individual employees specialize in doing part of an activity rather than the entire activity.


It is the degree to which tasks are grouped together.


Question 6 (5 points)


What is the strategic planning process?

Question 6 options:


A system of shared values


A plan for functional levels


A leadership trait


The route a company intends to take in developing and strengthening its business


Question 7 (5 points)


What is social responsibility?

Question 7 options:


The idea that organizations must be good corporate neighbors


Maslow's basis for the hierarchy of needs theory


Fredrick Taylor's basis for time and motion studies


Max Weber's basis for bureaucracy


Question 8 (5 points)


A person works for a company but has few supervisory responsibilities and generally reports to officials higher up within the organization. This describes which of the following?

Question 8 options:


A first-line manager


A top manager


A non-managerial employee


A temporary worker


A middle manager


Question 9 (5 points)


Organizational culture is:

Question 9 options:


the same everywhere.


a system of shared meaning with common norms.


country specific.


a global phenomenon.


Question 10 (5 points)


Staff managers have authority over __________.

Question 10 options:


middle managers


special support employees only


the person above them in the chain of command


line managers


Question 11 (5 points)


Is objective setting top-down or bottom-up?

Question 11 options:








It is case specific


Question 12 (5 points)


Organizational design requires a manager to __________.

Question 12 options:


change the culture of an organization


organize groups within an organization


change or develop the structure of an organization


change the logo of an organization


Question 13 (5 points)


What occurs during the norming stage of group work?

Question 13 options:


Creation of shared expectations


Introduction of purpose


Frequent member conflicts


Establishment of member roles


Majority of actual work


Question 14 (5 points)


Which shows an activity that demonstrates value chain management?

Question 14 options:


A new type of battery that improves product life is added to a design.


An office's top manager earns a large raise from the company's home office.


A store suggests prices retailers should charge for what it produces.


A store expands into new markets after researching competitive trends.


A company cancels some products that have low profit-margins.


Question 15 (5 points)


Formal planning typically leads to which of the following?

Question 15 options:


Tension between different management levels


Higher profits


Higher sales but lower profits


Lower productivity


Question 16 (5 points)


You are a shift manager in charge of a retail outlet of a large regional chain. Which task change is most likely to occur if you are promoted to the position of middle manager in charge of the office and with supervisory responsibility over shift managers?

Question 16 options:


You would now be working fewer hours in a given week.


You would no longer be performing non-managerial labor functions.


You would lose the need for political skills and resource accrual.


You would spend more time working directly with customers.


You would have fewer reporting responsibilities.


Question 17 (5 points)


Performance-based pay is also known as __________.

Question 17 options:


skill-based pay


variable pay


benefit pay


intensive pay


administrative pay


Question 18 (5 points)


You are a manager working in the human resources department of a large company that is currently in need of an advertising executive. Part of your job entails the creation of a selection process to find the best person available for the job. What would you use in your selection process, paying careful consideration to issues of validity and reliability important to the human resources?

Question 18 options:


A subjective assessment from the outgoing head of the department


A physical skills test and at least five years of marketing experience


A background in corporate advertising and ability to pass a written test


An advanced degree in marketing and at least ten years' experience


A college degree and already being an employee of the company


Question 19 (5 points)


Which step immediately follows the identification of a problem in the decision-making process?

Question 19 options:


Selecting decision criteria


Selecting an option


Weighing decision criteria


Developing alternatives


Implementing a decision


Question 20 (5 points)


Which type of work team includes personnel from various departments working toward a single specific goal?

Question 20 options:


Cross-functional team


Problem-solving team


Virtual team


Self-managed team


Command team




CBK MGT Module 4 - may 2017 - all correct
Answered by bizgrad
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Dated: 15th May'17 08:19 PM
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