Southern New Hampshire University
QSO 300 Final Project Milestone Two Guidelines and Rubric
Overview: For the second milestone of your final project, you will submit a quality, process, and location analysis case study analysis that will address the
typical problems that operations managers face. This case study analysis will be incorporated into the final summative analysis. This milestone is due in Module
Prompt: Refer to the Nissan case study, your own independent research, and the course materials to answer the following items. Specifically, the following
critical elements must be addressed:
I. Theories and Techniques
A. Explain the five steps of the theory of constraints (TOC) process. To what processes might the company in the case study apply TOC? Why would
applying TOC to these processes be advantageous’
B. Describe how total quality management (TQM) principles and tools can be used to improve quality in the latest line of products in the context of
the case study.
II. Data Analysis
A. Draw a cause-and-effect diagram that assesses why some of the company's supply chain partners might have struggled to implement some of the
company’s newly developed materials. Summarize your findings from the diagram.
B. Draw a hypothetical process (time-function) map for producing a recently released (within the past two years) product manufactured by the
company. As an operations manager, how will you use the value map? Be sure to include your process map within your case study analysis.
C. Considering the data and options below, determine where the company should locate its new manufacturing plant. Explain why this would be
the favorable location.
Factor Weight Mexico City Columbia, SC
Political Risk .25 70 80
Transportation Costs .20 40 90
Labor Productivity .20 85 75
Rental Costs .15 90 55
Labor Costs .10 80 50
Taxes .10 90 50
Guidelines for Submission: The format for this assignment will be a Word document using a business writing format of your choice. There is no minimum page
length requirement, but the submission should be double spaced, and no more than four pages in total. Copy and paste any data analysis from Excel into your
Word document for submission. You may include your original Excel documents as supplementary material if you believe this will strengthen your contribution.
Preview of milestone-2-correctedcopy.docx